About Us

We’ve built a team around being a service-first third-party administrator (TPA) with an unexpected amount of heart. Over the last ten years, simple and straightforward healthcare in the self-funded space has been at the heart of our mission and services.

Our People Put Your People First


At Concierge, we believe trust is built on personal connection. So, let’s put some faces to names.

Jason Hopkins

Jason Hopkins


Meet Jason, an integral part of our team and the mind behind Concierge’s claim administration and benefit design.

  • Certified Self-Funded Specialist through HCAA
  • Previous President of a TPA/UR/CM company based in Oklahoma and Arkansas
  • Member of the Texas Tech University Alumni Association— Wreck ’em Tech!
  • Serves on public and private boards, and as a leader for the Fellowship of Christian Athletes—for HIS glory!

Bonus fact! Jason is our team’s golfer extraordinaire—you can often catch Jason, his wife Stacy, and their two children, Faith and Taton, at the golf course!

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Chris Loyd

Chris Loyd


Chris is in charge of Concierge’s marketing and finance—we wouldn’t be where we are without his guidance!

  • Second-generation insurance broker, turned Concierge TPA partner
  • Supporter of the University of Oklahoma, Oklahoma State University, and the University of Kansas—Boomer Sooner! Go Pokes! Rock Chalk!
  • Previous youth football, basketball, and baseball coach (He still gets called “Coach” around town!)
  • Patriarch of a family that’s never short on love or on their commitment to their faith

Bonus fact! Chris and his wife, Lorie, are blessed with a beautiful, blended family. With five children—Chris’s Zack, Emma, and Noah, and Lorie’s Madi and Noah—it’s truly a full house! And yes, there are two Noahs, but Chris doesn’t mind: “It’s always fun yelling out their name when you need them. You always get twice the help!”

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Duane Bartelt

Duane Bartelt


Meet Duane, Concierge’s technology systems and data information management guru.

  • Founded and led a national insurance brokerage company for 15 years
  • Professional speaker with 25+ years of experience focusing on personal development, sales, and motivational topics
  • Iowa State University alumni with a degree in agriculture business—he knows the ins and outs of farming, computers, and public speaking!
  • Current soccer and softball coach, and Assistant Scoutmaster for his children, Carson and Ava

Bonus fact! Concierge calls Duane our “podcast guy.” He’s always on the lookout for new episodes on business, personal development, and health. Whenever any of us need a pep talk, we know where to go!

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Todd Archer

Todd Archer


Todd is the backbone of Concierge! Our president and humble leader has decades of experience and a heart for service.

  • 30+ years of TPA business experience
  • University of Tennessee – Knoxville alumnus with a degree in insurance (a rare find, even in the TPA world!)
  • Member of several non-profits and industry boards
  • Staunch Southern Baptist with a belief that God loves those in the back row just as much as the ones in the front

Bonus fact! Although Todd and his family call Jackson, Tennessee home, they’ve lived in Oklahoma for over three decades. He and his wife, Periann, consider OK a second home and feel blessed to live within two miles of their two children, Brittany and Anderson (Buddy), and five grandchildren.

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Jeff Knox

Jeff Knox


With his extensive IT knowledge, Jeff keeps our team moving to the future. He is a vital component in keeping us and our clients’ info secure.

  • Experienced technician with over 30 years of IT experience
  • Cultural revolutionary with multiple complex projects with competing resource priorities under his belt
  • Proponent of cultivating talented people rather than just developing core applications
  • Enjoys managing technology to leverage current assets and improve efficiencies, both internally and for our clients

Bonus fact! Jeff has a nickname he’s quite fond of— it’s Papa (or whatever else his grandkids decide to call him). His main goal in life is to spoil his grandchildren and play lots of golf with his family!

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Company Background

Concierge was founded in 2014 as an independently owned TPA with a clear purpose to serve the underserved and to remove the confusion from benefits management for employers and members. Since then, we’ve supported and partnered with employers and brokers across the country, never losing sight of our mission.


    To get back to the basics: transparent and effective benefits administration that meets each of our clients’ unique needs and demonstrates our commitment to excellent service.


    Our vision is to be the leading TPA that brings affordable, accessible healthcare to Americans through partnerships with organizations that share our values. Our emphasis on growth is grounded in mutually beneficial relationships that aren’t based in greed or pride, but rather in humility, sincerity, and strength of character.

Our Values

Our values live in more than just a list. We place service, creativity, and an exceptional experience at the center of every customer interaction we have.


Live by the Golden Rule

We treat others the way we want to be treated — with kindness, understanding, and humility.


Provide Creative Excellence

We stay open-minded and willing to find new ways to solve problems as they appear.


Have Fun

Because life is meant to be lived with joy!


Empower Others

We empower those we serve to have an active role in their benefit plan administration.


Deliver Responsive Service

Our timely, sincere approach extended to offering flexible services to those we serve.


Be Humble

Being humble helps us focus less on ourselves and more on delivering for you.

Image of food in a cardboard box
Concierge Cares

Whether we're in the office or out volunteering, the Concierge team is always looking for ways to redefine what service means.

Industry Associations

At Concierge, we make it a priority to stay on top of the latest news, trends, legislation, and all other aspects of self-funding. The insights gained and relationships made through these organizations allow us to better serve you and your groups while staying true to our core value of providing creative excellence.


Todd Archer, Concierge’s President, served as President of HCAA from 2009-2011.


Proud members of the Self Insurance Institute of America. Todd Archer, President at Concierge, currently sits on the Self Insurance Political Action Committee.


Proud members of the Society of Professional Benefit Administrators.

How Can We Help You?

We’re excited to share our culture of partnership and excellence with you. Want to learn more about all the services that Concierge has to offer?