Your Benefits Portal
Your personal benefits portal is your one-stop shop for:
-
Viewing claims and benefit details
-
Accessing plan documents
-
Shopping for lower-cost care
-
Contacting support
Compliance: Cornerstone of Concierge
Concierge’s collaboration with WLT and TALON ensures adherence to the No Surprises Act (NSA), Consolidated Appropriations Act (CAA), and Transparency in Coverage (TiC) Rule. Benefits include, but are not limited to, the following:
Members also enjoy the advantage of a dedicated portal to access more affordable healthcare options!
HSA and FSA Store
Through your health plan with Concierge, you may be eligible to enroll in a Health Savings Account (HSA) or Flexible Spending Account (FSA). Both types of accounts have dedicated online platforms, and each website offers a wide selection of qualifying products, making using healthcare funds simple. Click below to learn more and start shopping!
The Clever Health App
We’re simplifying care for our members with Clever Health, the app that provides smart, virtual round-the-clock healthcare services.
FAQs – The Answers You Need!
Please reference your Employee Enrollment Guide for details about your benefits. If you do not have a copy of your Employee Enrollment Guide, please contact your employer to request a copy.
You’ll receive an electronic ID card from us via email or text! Once your coverage starts, you can print copies of your ID card or access them on your phone via the Clever Health app.
Clever Health provides smart, virtual, round-the-clock healthcare services. This gives our members access to board-certified providers, licensed therapists, and great care where and when they need it. Clever Health can include specialized veterinary services to help keep furry family members healthy, too.
You can text us directly at 918.876.5015 with any questions or concerns. Alternatively, you can call our team at 888.820.5687. If you’re requesting information, we’ll email or text you directly.
Go to your HealthWallet app to view your Summary of Benefits. For additional information, contact the Concierge customer service team at 888.820.5687.
You can view a list of participating network medical providers and their contact information in the Clever Health app under the PPO Network tab.
You can contact a virtual urgent care provider using the Clever Health app under ’virtual urgent care.’ If it is your first time requesting a consult, make sure to register by providing your personal information.
Yes! Each Concierge plan includes various preventative care services, which can all be found in your Employee Enrollment Guide. If you do not have a copy, please contact your employer.
EOBs are sent to members following a visit to a provider. An EOB is not a bill. It simply outlines the total charges for your visit as well as what was covered by your health plan.
The dental and vision benefits administered by Concierge do not require a network provider. Plan members may see any provider.
You can get your prescription coverage information through your plan’s portal and mobile application. You can also email us at eligibility@concierge.staging.mysites.io or text us at (918) 876-5015.
Need to Talk to us Directly Instead?
We’ve designed our FAQ section to answer the most common questions we receive. However, we know that each case and each person is different. If your question hasn’t been answered above, or if you need additional clarification on anything, we’re happy to help.