Our team values the role that providers play in the healthcare journey for our members, and we understand your time is valuable. We strive to deliver efficient claim administration and prompt payments to support patient care.

Empowering Better Health Outcomes

Delivering quality care to our members is a priority both for us and excellent providers like you! Our values guide and enable us to support you with access to real-time patient information, ensuring you can focus more on what matters—patient care.


Responsive Service

Answering the phone within 13 seconds, on average



Focusing on delivering for you, not ourselves


Creative Excellence

Crafting new ways to better serve you & our members

Concierge Computer Login on a Computer Screen

Welcome to Your
Provider Portal

Our Provider Portal is designed to support you with these resources:

Claim status—Our claims are accurate (99%+) and processed quickly, typically in under 7 days

EOB statements

Preauthorization requirements

Benefit plan coverage

And more!

Provider FAQs

We understand that not being able to access the Provider Portal is frustrating. Our team is here to help set things up correctly for you. Give us a call at 888.820.5687.

There are several reasons a patient’s information might not appear in your provider portal. Contact our team at 888.820.5687, and we’ll be happy to assist.

Send electronic claims to our Payer ID - CAS01. Paper claims should be sent to P.O. Box 4070, Bartlesville, Oklahoma 74006.

Send electronically to our Payer ID - CAS01. Paper requests should be sent to P.O. Box 4070, Bartlesville, Oklahoma 74006.

You can check member eligibility easily via the Provider Portal. You can also reference your digital ID Card on the HealthWallet mobile App. Call our customer service team at 888.820.5687 to check eligibility.

We have ACH available for provider payments. Please contact our team at 888.820.5687, to receive the form required to set it up.

Send it to: P.O. Box 4070, Bartlesville, Oklahoma 74006.

Yes, the appeal must be made within 180 days of the adverse benefit determination. If after careful review, it is determined that an error has been made, an additional payment may be made.