Providers

We understand that not being able to access the Provider Portal is frustrating. Our team is here to help set things up correctly for you. Give us a call at 888.820.5687.

There are several reasons a patient’s information might not appear in your provider portal. Contact our team at 888.820.5687, and we’ll be happy to assist.

Send electronic claims to our Payer ID - CAS01. Paper claims should be sent to P.O. Box 4070, Bartlesville, Oklahoma 74006.

Send electronically to our Payer ID - CAS01. Paper requests should be sent to P.O. Box 4070, Bartlesville, Oklahoma 74006.

You can check member eligibility easily via the Provider Portal. You can also reference your digital ID Card on the HealthWallet mobile App. Call our customer service team at 888.820.5687 to check eligibility.

We have ACH available for provider payments. Please contact our team at 888.820.5687, to receive the form required to set it up.

Send it to: P.O. Box 4070, Bartlesville, Oklahoma 74006.

Yes, the appeal must be made within 180 days of the adverse benefit determination. If after careful review, it is determined that an error has been made, an additional payment may be made.